After showing their Insurance card or policy copies the Policyholder can be hospitalized in emergency and are supposed to fill an undertaking form at the emergency reception.

They should complete pre-authorizations formality filled by the concerned doctor.

TPA will issue an authorization letter for the coverage as per the policy to the concerned hospital. The answer will come from TPA in the form of authorization letter.

· Policy holder can directly approach the hospital Admission Counter for admission with the ID Card and one copy of the authorization letter will be given to the Admission / IP billing counter.
· Hospital will extend cashless treatment to the policyholder up to the authorized amount.
· In case the authorized limit get exhausted get in touch with Insurance helpdesk.
· At the time of discharge, policyholder has to inform the Insurance desk & is supposed to sign the claim form.

Important note : Insurance help desk is only helping you to get your claim processed by TPA. In the event of the cashless authorization request being rejected by TPA, the patient has to pay the bill to the hospital and try to claim the expenses subsequently from the Insurance company or TPA.