Do’s

1. Obtain pre – authorization form from Insurance Helpdesk 3 – 4 days prior to the
admission for planned hospitalization.
2. Pre – authorization form is to be filled in by treating doctor.
3. Check about the pre – authorization approval at the Insurance helpdesk within next 24hrs.
4. You can avail cashless treatment at the hospital after receipt of written authorization from TPA for the covered.
5. Leave back all the original documents and signed claim form with the hospital at the time of discharge.
6. Contact local TPA office in case of any query.
7. Make payment to the hospital for the expenditure over and above the TPA approved limit and for the treatment not covered under the package.

Don’ts

1. Don’t insist upon admission at the hospital merely for investigation, evaluation or Health check – up, as these are not approved by TPAs.
2. Don’t insist on admission on cashless basis at the Hospital without obtaining the
pre –authorization approval from TPA.
3. Don’t carry back any original documents at the time of discharge from the hospital,
if your cashless hospitalization is approved by the TPA.
4. Don’t forget to sign the claim form.